Senior Specialist Infrastructure Engineering
Core
Plan, coordinate, and govern technical system changes and maintenance events for a global healthcare biopharma company's IT infrastructure.
Role type
Senior Change Manager and Planner (Infrastructure)
Builds
Ensures successful execution of system changes, migrations, and maintenance events across enterprise IT services.
Domain
Healthcare Biopharma / IT Infrastructure Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management expertise, Technical system change planning, RFC/CRQ management, ServiceNow, JIRA, Stakeholder communication, Risk assessment, Documentation standards, CAB presentation
Preferred skills
Migration Services knowledge, Pharma/Life science background, Automation/AI integration
Technologies
ServiceNow, JIRA
Responsibilities
Plan and coordinate system changes end-to-end, Prepare and maintain change request documentation, Raise and manage RFCs and CRQs, Coordinate stakeholder communications, Represent changes at Change Approval Boards (CABs), Complete ticket closeout activities, Support end-to-end event management, Apply best practices for change control, Partner with technical teams, Incorporate AI and automation
Seniority
Senior, hands-on IC
