Manager, Support Engineer
Core
Owns an application portfolio for Digital R&D, ensuring performance, availability, and business continuity for systems supporting drug candidate progression to regulatory submission.
Role type
Manager, Application Service Delivery
Builds
Stable application portfolio for Digital Research & Development
Domain
Biopharmaceutical / Digital R&D
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Service Level Management, Management and Operations, Stakeholder Relationship Management, Resourcing, Organization Design and Implementation, Change Management, Life Cycle Management, Performance Analysis, Vendor Management, Disaster Recovery
Preferred skills
Pharmaceutical operations experience, Regulated business domain experience, PMP, ITIL
Technologies
GenAI, Automation tools, Monitoring systems
Responsibilities
Oversee external vendor activities and incident resolution, Define and manage SLAs/OLAs compliant with Digital Service Management methodologies, Identify and implement automation opportunities including GenAI, Perform Life Cycle Management and Change Management, Analyze application performance and direct corrective actions, Coordinate responses to outages and disruptions, Support audits and inspections for access controls and change management, Partner with project teams on production readiness and deployment plans.