Sr. Service Operations Manager - Enablement & Governance
Core
Senior IT Operations Manager supporting centralized ITSM governance, incident response, and operational enablement for US Oncology practices.
Role type
Senior IC IT Operations & Service Management Manager
Builds
Consistent ITSM processes, operational readiness schedules, and incident response capabilities for US Oncology
Domain
Healthcare IT / Oncology Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), Major Incident Management, Change Management, ServiceNow administration, Root Cause Analysis (RCA), Operational Planning, Stakeholder Coordination, Documentation & Playbook Development, SLA Monitoring
Preferred skills
Enterprise technology environment experience, Cross-functional leadership, Data quality management
Technologies
ServiceNow, LeanIX, CMDB
Responsibilities
Coordinate post-incident bridge recaps and action items; Administer ServiceNow operational standards and data quality; Serve as primary escalation point for major incidents; Maintain IT Operational Readiness Calendar; Lead Root Cause Analyses for incidents; Develop ITC training documentation and playbooks; Monitor and report on IT service SLAs
Seniority
Senior, hands-on IC
