Customer Insights Manager
Core
Lead the delivery of customer insights to inform strategic decision-making, marketing effectiveness, and business growth by translating research into actionable recommendations.
Role type
Senior Customer Insights Manager
Builds
Actionable customer intelligence frameworks, executive reports, and strategic recommendations for marketing and product teams.
Domain
Commercial Real Estate / Property Technology
Deliverable
dashboards & analysis
Required skills
Strategic decision-making, quantitative and qualitative research, stakeholder management, storytelling, commercial acumen, AI and automation integration
Preferred skills
Agency partner governance, customer immersion facilitation, emerging technology adoption
Technologies
AI-powered insights repositories, automation tools
Responsibilities
Lead customer and agent insight programs and tracker initiatives; Partner with cross-functional teams to deliver strategic insights; Champion the voice of the customer through workshops and storytelling; Manage external research partners and governance frameworks.
Seniority
Senior, hands-on IC with management responsibilities
