Claims Service Representative
Core
Handle first notice of loss reports for non-complex auto and property claims, update claim information, and manage customer inquiries regarding processes and policies.
Role type
Claims Service Representative
Builds
Express Claim Center operations for auto and property insurance
Domain
Insurance (Auto and Property)
Deliverable
client delivery
Required skills
Customer service, bilingual English and French, data entry, file management, scheduling inspections, vendor coordination
Preferred skills
Multilingual communication, working under pressure
Technologies
None explicitly stated
Responsibilities
Receive and screen incoming telephone calls and electronic correspondence; take first notice of loss claims and explain the basic claim process; schedule inspections and set up housing arrangements; retrieve and mail supporting documentation; perform clerical duties including data entry and filing.
Seniority
Entry-level to Junior