Claim Rep, Auto Damage
Core
Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases including total loss evaluations and vehicle repair oversight.
Role type
Auto damage claims representative
Builds
Accurate claim settlements and timely resolution for vehicle damage claims
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
Auto claim handling, Policy evaluation, Negotiation, Claims management systems, Microsoft Office, Insurance licensing, Investigation, Settlement determination
Preferred skills
Multi-vehicle claim experience, Total loss evaluation, Conflict resolution, Stress management, State insurance regulations knowledge
Technologies
Claims management systems, Microsoft Office, Enterprise technology platforms, AI tools
Responsibilities
Manage auto physical damage claims from first notice of loss through resolution and settlement; Evaluate and analyze policy terms to determine coverage, liability, and damage; Coordinate with appraisal teams and repair facilities; Conduct investigations and document findings in claim management systems; Determine and negotiate settlement amounts; Write denial letters and correspondence; Provide professional communication to customers and stakeholders.