Bilingual Customer Service Representative
Core
First point of contact for new and existing customers to resolve insurance questions and build long-term relationships to encourage renewal.
Role type
Bilingual Customer Service Representative (Property/Casualty Insurance)
Builds
Customer service experience and retention for Markel insurance customers
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Bilingual English/Spanish, Property/Casualty Insurance License, multi-tasking in several systems, clear professional phone communication, fast-paced team environment adaptability
Preferred skills
Remote working experience, some college education, solid computer and grammar skills
Responsibilities
Resolve customer concerns and escalate when necessary, convey information efficiently to meet customer needs, strive for first call resolution, stay current on procedures and products
Seniority
Entry to Mid-level, individual contributor