Regional Service Agent - Boutique
Core
Handle basic to complex telephone, email, chat, and fax inquiries from internal and external customers regarding insurance policies and billing.
Role type
Regional Service Agent (Customer Service)
Builds
Insurance policy renewals, client updates, and portfolio reviews for Allstate customers.
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service, policy knowledge, relationship building, MS Office proficiency, regulatory compliance
Preferred skills
Cantonese/Mandarin speaking, call center experience, face-to-face customer service experience, insurance experience
Responsibilities
Respond to customer inquiries about policies, manage policy renewal process, promote Allstate features and benefits, reply to online requests, meet key performance and attendance metrics
Seniority
Individual Contributor, entry to mid-level