Retail Excellence & Training Manager
Core
Execute and coordinate global retail excellence and training programs to ensure consistent implementation of retail standards, onboarding, and client experience across the worldwide retail network.
Role type
Senior Retail Excellence & Training Manager
Builds
Global retail training calendar, digital learning content, onboarding journeys, and client experience programs for store teams.
Domain
Luxury fashion retail operations and learning & development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Retail operations management, learning & development program design, project management, stakeholder management, training facilitation, data analysis, digital learning platform administration
Preferred skills
Experience in international luxury fashion, Yoobic platform proficiency, multilingual capabilities
Technologies
Yoobic, Microsoft Office
Responsibilities
Coordinate global retail training initiatives and calendars; manage end-to-end onboarding for store managers and advisors; design and update training content and e-learning modules; deliver virtual and in-person training sessions; monitor program effectiveness via KPIs and reporting; act as operational partner to the Global Retail Excellence Director.
Seniority
Senior, hands-on IC