AI Services Technical Consultant
Core
Act as a technical expert and trusted advisor to guide enterprise customers through the configuration, optimization, and adoption of Zendesk's AI-powered Resolution Platform.
Role type
Senior IC AI Services Technical Consultant (Professional Services)
Builds
AI-driven customer experience solutions and operational excellence for Zendesk clients
Domain
Enterprise SaaS / Customer Experience / Artificial Intelligence
Deliverable
client delivery
Required skills
Consulting expertise, Project management, Technical proficiency in AI products, Change management, Strategic accountabilities, Problem-solving, Cross-functional collaboration
Preferred skills
Python, SQL, REST API integration, Adoption analytics, Predictive modeling for churn/expansion, Executive communication
Technologies
Zendesk AI Platform, REST APIs, JSON, Python, SQL
Responsibilities
Provide expert advice on AI implementation and optimization, Facilitate change management and training sessions, Lead end-to-end project delivery, Ensure alignment between AI solutions and business goals, Collaborate with internal teams on customer roadmaps, Remove blockers to accelerate time-to-value
Seniority
Senior, hands-on IC with strategic guidance