Senior Marketing Strategy & Operations
Core
Translate marketing strategy into clear priorities, scalable operating plans, and measurable execution for Zendesk's Marketing team.
Role type
Senior individual contributor marketing strategy & operations lead
Builds
Annual/quarterly priorities, operating plans, milestones, and executive business reviews
Domain
B2B SaaS marketing operations and business planning
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
strategic planning, business operations management, cross-functional coordination, financial modeling, data analysis, process optimization, stakeholder facilitation, resource forecasting
Preferred skills
experience in high-growth B2B SaaS, global marketing environments
Technologies
N/A
Responsibilities
Partner with Marketing leaders to translate strategy into annual and quarterly priorities and operating plans; Drive planning and business-management processes including target setting, forecasting, and budget discussions; Create clarity across cross-functional initiatives by defining ownership and decision rights; Develop operating frameworks, templates, and playbooks to improve execution quality; Analyze business and marketing performance to identify trade-offs and recommend actions; Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to ensure coordinated execution; Facilitate working sessions and leadership discussions to turn ambiguity into decisions and documented follow-through; Identify opportunities to simplify processes and automate recurring work
Seniority
Senior, hands-on IC