HR Service Center Analyst
Core
First point of contact for employees and managers to investigate and resolve complex workforce questions via phone, email, and ticketing systems.
Role type
HR Service Center Analyst
Builds
HR support services for employees and managers
Domain
Human Resources / Healthcare
Deliverable
dashboards & analysis
Required skills
HR policies knowledge, case management, HRIS systems, customer service, data accuracy, multi-priority management (via careerplan.io/jobs/R35098-hr-service-center-analyst-at-extendicare)
Preferred skills
Workday, ServiceNow, unionized environment experience
Responsibilities
Provide first-level call and ticket support for HR inquiries, respond to and escalate employee data and payroll questions, coach employees on self-service portal navigation, log and track inquiries in case management tools, ensure closed-loop case resolution, interpret HR policies and procedures, aid in escalation of sensitive issues
Seniority
Entry-level to Junior, hands-on IC