Incident Management Consultant, ECC - Remote
Core
Handle complex major incident detection and situations, providing guidance and coaching to analysts to drive rapid response calls to closure.
Role type
Senior IC incident management consultant
Builds
Incident resolution and stability for enterprise applications
Domain
IT Operations / Incident Management
Required skills
Major incident handling, Facilitation, ServiceNow, MS Office Tools, AI and automation, Deductive reasoning, Problem solving
Preferred skills
Incident Command System (ICS), Incident Investigations, Incident Reporting, Power BI, Intrusion Detection
Technologies
ServiceNow, Power BI, MS Office, Instant Messaging, Email, Conferencing software
Responsibilities
Run diagnostics to determine validity of errors, Lead rapid response calls and outages, Document dialog during calls, Provide guidance on interdependencies and application details, Communicate with leadership, Contribute to internal project initiatives
Seniority
Mid-level, hands-on IC
