Inside Service Agent - Mandarin/Cantonese
Remote
Core
Handle inbound service, billing, and First Notice of Loss (FNOL) calls for home and auto insurance customers.
Role type
Inside Service Agent (Customer Service)
Builds
Insurance policies and claims processing
Domain
Insurance
Deliverable
client delivery
Required skills
Cantonese, Mandarin, English, insurance licensing (OTL/General Level 1), customer service, policy management, FNOL handling, upselling/cross-selling, MS Office
Preferred skills
Call center experience, insurance industry experience
Responsibilities
Answer service and billing inquiries, manage policy renewals and updates, handle FNOL claim calls and document loss details, promote Allstate features and benefits, meet performance and attendance metrics
Seniority
Individual Contributor