AI Success Strategist
Core
Own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies to drive adoption, retention, and revenue growth for Zendesk's AI-powered Resolution Platform.
Role type
Senior Customer Success Strategist (AI)
Builds
Long-term AI adoption roadmaps, strategic playbooks, and measurable success plans for enterprise customers.
Domain
Customer Success / SaaS / Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project & Program Management, Product and Technical Knowledge (Generative AI, integrations), Business & Strategic Acumen, Consultation & Communication, Analytical & Outcome-Focused, Responsible AI & Compliance
Preferred skills
AI Domain Expertise, Experience managing AI adoption programs
Technologies
Zendesk Resolution Platform, Generative AI tools
Responsibilities
Lead design, planning, and execution of comprehensive AI adoption roadmaps; Serve as design authority for AI deployments; Partner with executives to co-create forward-looking AI strategies; Align cross-functional teams (Product, Sales, Services); Coordinate engagement activities and resource sequencing; Maintain recurring outcome-driven cadences; Own channel strategy for AI solution dissemination; Measure and drive impact via data-driven insights.
Seniority
Senior, hands-on IC with strategic leadership
