Site Services Support Technician
Core
Provide 2nd line support for local office systems, including workstations, mobile devices, meeting rooms, and Microsoft Teams, ensuring optimal technology function for employees.
Role type
2nd line IT support engineer (end-user services)
Builds
Stable IT infrastructure and user experience for office employees
Domain
Real estate services / IT operations
Required skills
Windows administration, Microsoft 365, Microsoft Teams, Active Directory, Intune, Microsoft Azure, ticketing systems (ServiceNow)
Preferred skills
None stated
Technologies
Windows, Microsoft 365, Microsoft Teams, Active Directory, Intune, Microsoft Azure, ServiceNow
Responsibilities
Resolve escalated technical incidents (hardware, software, network, user issues), manage onboarding and offboarding processes, support office moves and infrastructure renewals, provide user training and change management
Seniority
Mid-level, hands-on IC