Senior People Services Advisor, North America
Core
Senior HR specialist responsible for audit, compliance, case escalation management, and continuous improvement of HR processes across North America.
Role type
Senior HR Operations & Compliance Advisor
Builds
HR case resolution workflows, compliance audit reports, and process improvement initiatives
Domain
Human Resources / Real Estate Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HR policy interpretation, audit execution, case management, root cause analysis, employee lifecycle management, compliance monitoring, process documentation, stakeholder collaboration, team mentoring, data privacy adherence
Preferred skills
Advanced HR systems proficiency, strategic initiative partnership, cross-functional project leadership
Technologies
Workday, case management tools, ticketing systems
Responsibilities
Resolve escalated HR cases with minimal supervision; Lead internal HR audits and ensure compliance with local labor laws; Mentor junior HR advisors and conduct training; Analyze HR trends and recommend process improvements; Partner with HR People Partners and COEs on strategic initiatives; Develop operational standards and playbooks
Seniority
Senior, hands-on IC with mentorship responsibilities