Manager, People Services North America
Core
Oversees People Services operations sub-processes across multiple countries, directing a team of leads and advisors to ensure consistent, efficient, and compliant delivery of HR services.
Role type
Manager, People Services (HR Operations)
Builds
Customer-focused Tier 1 and Tier 2 People processes, shared service team capabilities, and standardized regional procedures.
Domain
Human Resources / People Services / Real Estate
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HR operations management, team leadership, process improvement, SLA/KPI management, stakeholder partnership, conflict resolution, system navigation, data analysis
Preferred skills
ServiceNow, Workday, HR technology, employee engagement strategies
Technologies
ServiceNow, Workday, case management tools, ticketing systems
Responsibilities
Ensure consistent, high-quality delivery of HR services across managed countries; oversee customer-focused administrative/transactional function meeting SLAs; develop and improve shared service team; manage logged cases and team standards; partner with HR teams on system upgrades; maintain confidential records; create/edit communications and reports; lead team recruiting, training, coaching, and succession planning; handle escalated queries and difficult conversations (e.g., PIPs); review and improve workplace systems and processes.
Seniority
Manager, hands-on leadership