Enrollment Support Coordinator
Core
Managing a queue of technical enrollment cases for Electronic Data Interchange (EDI) processes to ensure timely resolution and maintain communication standards for clients.
Role type
Enrollment Support Coordinator
Builds
EDI enrollment resolutions and client communication updates
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
client delivery
Required skills
case management, root cause analysis, Microsoft Office (Outlook, Excel, Word), PDF manipulation, verbal and written communication, prioritization, multitasking
Preferred skills
provider/payer EDI enrollment revenue cycle management experience, Healthcare IT experience, Salesforce proficiency, case management best practices
Technologies
Salesforce, Microsoft Office, Adobe Acrobat
Responsibilities
Manage and prioritize a dynamic queue of cases to meet SLAs; Document case details and track progress; Process enrollment requests and assist clientele; Serve as main point of contact for client base; Generate and monitor EDI enrollments; Analyze enrollment issues and develop solutions.
Seniority
Individual Contributor, operational support
