Client Service Specialist
Core
Client Service Specialist directly supports healthcare payers by leading meetings, coordinating with stakeholders, and delivering operational goals for Zelis Payments and Communications product offerings.
Role type
Client Service Specialist (Project Management & Technical Support)
Builds
Operational solutions and process improvements for healthcare payers
Domain
Healthcare financial services / Payer operations
Deliverable
client delivery
Required skills
stakeholder engagement, project management, technical troubleshooting, data analysis, business rule configuration, software configuration testing
Preferred skills
requirements gathering, root cause analysis, relationship management, implementation management, business process consulting
Technologies
Jira, Salesforce
Responsibilities
Lead and facilitate meetings with clients and internal teams to resolve operational challenges; Guide clients toward optimal product configuration and align on delivery timelines; Apply technical troubleshooting skills to resolve complex issues involving client mapping and data ingestion; Analyze complex data sets and business rules to deliver actionable insights; Manage daily casework and oversee project milestones; Collaborate with cross-functional teams to design, develop, test, and deploy client change requests.
Seniority
Mid-level, hands-on IC
