Technical Account Manager
Core
Act as the primary technical liaison between iGaming operators and Light & Wonder to ensure the technical success, stability, and adoption of the Infinity platform.
Role type
Senior Technical Account Manager (Customer-facing technical leadership)
Builds
Operator integrations for the Infinity platform (wallets, APIs, game launchers, promotions, jackpots)
Domain
iGaming / Online Gaming / Platform Engineering
Required skills
REST/HTTP API integration, structured troubleshooting, incident escalation, cross-functional alignment, technical advisory, stakeholder management, distributed team collaboration
Preferred skills
iGaming domain knowledge, regulated industry experience (payments/finance), wallet/transactional API models, regulatory/territory restriction understanding, influence without authority
Technologies
Infinity platform, REST/HTTP APIs, WAPI, SAPI, Game launchers
Responsibilities
Lead technical discussions with operator stakeholders on integration approaches and trade-offs; Support operators in adopting platform features and executing success strategies; Proactively monitor integration health and identify/mitigate risks; Provide technical guidance across the integration lifecycle (onboarding to post-go-live); Act as the escalation point for complex production issues; Translate customer feedback into actionable insights for internal teams
Seniority
Senior, hands-on IC
