Associate Technical Support Engineer
Core
Level 1 Technical Support Engineer providing enterprise-level assistance, monitoring ticket queues, and troubleshooting basic application issues.
Role type
Level 1 Technical Support Engineer
Builds
Enterprise support services for internal users
Domain
IT Infrastructure & Application Support
Deliverable
client delivery
Required skills
ticketing tools, LDAP User/Group access methodologies, remote desktop connections, problem-solving, documentation, ITIL methodologies, Java, Python, scripting
Responsibilities
Address tickets regarding application access/terminations, route tickets to internal development teams, assist users with basic application functionality, diagnose problems, conduct remote troubleshooting