Digital Workplace Support Technician (Alternance)
Core
Provide daily technical support for hardware and software, deploy laptops for onboarding and refresh cycles, manage tickets and accounts, maintain IT inventory, and support unified communications within the Digital Workplace division.
Role type
Junior IT Support Technician (Apprentice)
Builds
End-user computing environment and digital workplace infrastructure
Domain
IT Support / Digital Workplace
Deliverable
product features
Required skills
Hardware and software troubleshooting, laptop deployment, ticket management, account administration, inventory management, unified communications support, Microsoft 365 familiarity, VMware familiarity
Preferred skills
BAC+2 level IT training (e.g., BTS SIO SISR), passion for new technologies, strong verbal and written communication
Technologies
Microsoft 365, VMware
Responsibilities
Provide daily technical support for hardware and software, Deploy laptops for onboarding and refresh cycles, Manage tickets and user accounts, Maintain IT hardware and software inventory, Support unified communications needs
Seniority
Junior, hands-on IC
