Non-Technical Dealer Support Representative (Multilingual)
Core
Serve as a key partner to Polaris dealers by helping them navigate products, systems, and programs across the business.
Role type
Non-technical dealer support representative
Builds
Dealer experience and internal process improvements
Domain
Powersports / Automotive retail
Deliverable
client delivery
Required skills
B2B or B2C experience, problem-solving, critical thinking, prioritization, verbal and written communication
Preferred skills
Bilingual proficiency in Spanish or French, Microsoft CRM/Showcase/AS400 experience, Powersports or automotive dealership experience
Responsibilities
Communicate with dealers to understand needs and deliver solutions; Manage dealer contacts with urgency and clear timelines; Facilitate research, problem solving, and dispute resolution; Coach dealership personnel to support productivity and customer experience; Act as a subject matter expert for assigned areas; Develop new approaches to improve dealer sentiment.