Technical Support Engineer, Korean-speaking (Remote, AUS)
Core
Provide 24x7 technical support and troubleshooting for CrowdStrike Falcon platform to Korean-speaking enterprise customers in the Asia-Pacific region.
Role type
Senior Technical Support Engineer (Korean-speaking)
Builds
Customer success and issue resolution for security product offerings
Domain
Cybersecurity / Endpoint Detection and Response (EDR)
Deliverable
client delivery
Required skills
Logical troubleshooting, root cause analysis, OS fundamentals (Windows/Linux/Mac), API/REST debugging, stakeholder engagement, knowledge creation
Preferred skills
SIEM/SOAR experience, Identity Management (AD/MFA/Zero Trust), Cloud technologies (SaaS/Kubernetes), AI tool utilization
Technologies
Windows, Linux, Mac, Kafka, Docker, Kubernetes, Wireshark, PCAP, SAML, LDAP, Kerberos, Cassandra, Elasticsearch, Splunk
Responsibilities
Troubleshoot and resolve customer issues, collaborate with engineering to fix bugs, create knowledge articles, manage workload to meet operational goals
Seniority
Mid-to-Senior, hands-on IC