Technology Support Associate
Core
Front-line Service Desk support technician providing prompt technical support to internal users via tickets, email, chat, and in-person.
Role type
Service Desk Associate (IT Support)
Builds
Internal IT support systems and operational efficiency for CrowdStrike employees
Domain
Information Technology / Cybersecurity
Deliverable
Dashboards & analysis (via knowledge base) | client delivery (internal users)
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, Active Directory, ITIL best practices, user account management, documentation, Zoom, Slack, Okta, Confluence, JIRA, ServiceNow, Windows, macOS, Office Suite
Preferred skills
Linux, virtualization technologies, network protocols, firewalls, routers, switches, information security principles
Responsibilities
Troubleshoot hardware, software, and network-related issues; Document incidents, solutions, and procedures; Install, configure, and maintain computer systems and peripherals; Manage user accounts, permissions, and access rights; Prepare new hire hardware and run orientation; Support audio-visual equipment setup; Provide excellent customer service to end-users.
Seniority
Individual Contributor, Entry to Mid-level
