IT Service Ops Technician - RMAC
Core
Provide world-class technical assistance and support for Boston Dynamics employees, ensuring technology runs smoothly.
Role type
IT Service Operations Technician (Service Desk)
Builds
IT support services for end users
Domain
IT Operations / Technical Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Windows/macOS/Linux support, Google Workspace administration, Active Directory/Entra ID management, networking fundamentals (DNS, DHCP, CIFS/SMB, NFS), asset management, IT inventory management, documentation creation, account management (password resets/access), project ownership for operational technologies
Preferred skills
AV system troubleshooting, Python/PowerShell/Bash scripting, ITSM tools (Jira, Addigy, Microsoft Intune), Agile/SCRUM methodologies, ITIL v4 Foundations, Korean language
Technologies
Windows, macOS, Linux, Google Workspace, Active Directory, Entra ID, Jira, Addigy, Microsoft Intune, Python, PowerShell, Bash
Responsibilities
Resolve IT issues and requests via multiple channels adhering to SLAs; deploy and configure hardware, software, and peripherals; apply system patches and troubleshoot malfunctions; oversee IT inventory; maintain documentation; manage user accounts and access; collaborate with internal teams; drive independent projects for process enhancement
Seniority
Mid-level, hands-on IC