Technical Account Manager (Remote, BRA)
Core
Provide proactive technical support and customer advocacy for Premium Support customers of CrowdStrike's AI-native cybersecurity platform.
Role type
Technical Account Manager (SaaS)
Builds
Customer success, retention, and expansion for enterprise security clients
Domain
Cybersecurity / Internet Security / SaaS
Deliverable
client delivery
Required skills
technical problem solving, customer service, Windows Server administration, enterprise web technologies knowledge, cross-functional collaboration, risk identification
Preferred skills
Linux and Mac platform expertise, Python scripting, REST API experience, CISSP or ITIL certification
Technologies
CrowdStrike platforms, Windows Server, Linux, Mac, Python, RESTAPI
Responsibilities
Onboard new customers to platforms, conduct periodic health checks and product training, serve as primary technical contact and escalate complex issues, research technical issues and develop action plans, create knowledge base content, support sales teams in identifying account expansion opportunities, manage renewal risks
Seniority
Mid-level, hands-on IC