Quality Complaints Specialist - Expert
Core
Coordinate complaint handling activities, investigate product complaints, communicate with customers, and drive continuous improvement through data analysis.
Role type
Quality Complaints Specialist
Builds
Product quality and customer satisfaction
Domain
Pharmaceutical manufacturing and supply
Deliverable
dashboards & analysis
Required skills
Root cause analysis, CAPA implementation, regulatory compliance, data analysis, cross-functional collaboration, audit support
Preferred skills
None stated
Technologies
None stated
Responsibilities
Support implementation and maintenance of complaint management process, manage oversight of site complaint handling, communicate with customers regarding complaint status, document complaint management activities, assist in product complaint investigations, analyze complaint data to identify trends, support audits and inspections, ensure process performance with other entities
Seniority
Mid-level, hands-on IC