stage 6 mois réclamation qualité
Core
Support the management and tracking of customer complaints to improve the efficiency of the complaint processing process.
Role type
Quality complaint handling intern
Builds
Customer complaint management workflows
Domain
Biopharmaceuticals / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Data analysis, Stakeholder collaboration, Process improvement, Attention to detail
Preferred skills
English (intermediate), Teamwork
Technologies
None stated
Responsibilities
Participate in the management and follow-up of customer complaints; Collaborate with all stakeholders to ensure a complete analysis and propose corrective actions; Support the analysis of complaint data to identify trends, recurrences, and potential areas for improvement; Get involved in improving the management process of sample complaints from clients.