Customer Experience Specialist
Core
Drive the launch and growth of transplant medicine products (specifically for cGvHD) by managing key accounts, engaging healthcare professionals, and optimizing patient care in the Madrid – Levante territory.
Role type
Field commercial representative (Customer Experience Specialist)
Builds
New product launches and growth in the transplant therapeutic area
Domain
Healthcare / Immunology / Transplant medicine
Deliverable
product features
Required skills
Key account management, stakeholder engagement, segmentation and profiling, competitive intelligence, project management, omnichannel strategy, data analytics, negotiation, relationship building
Preferred skills
Experience in hematology, oncology, transplant, or immunology, scientific knowledge in immunology/hemato-oncology, advanced CRM and Power BI proficiency, ability to create 360 account plans
Technologies
CRM, Power BI, Office package, AI tools
Responsibilities
Identify and engage key stakeholders (hematologists and other specialties) in transplant centers; conduct segmentation and profiling of HCPs; collect and share market insights and competitive intelligence; develop and execute customer-focused plans aligned with brand strategy; organize local symposia and workshops; ensure medication availability and compliance; achieve sales goals and qualitative performance parameters.
Seniority
Mid-level, field-based IC