MS Head of Customer Fulfilment Shanghai
Core
Lead the Order to Cash (O2C) and Customer Fulfilment operations for the China supply chain, optimizing stock processes and S&OE to ensure timely delivery of healthcare solutions to patients.
Role type
Senior leadership, Head of Customer Fulfilment
Builds
Healthcare supply chain operations, order fulfilment, and customer engagement processes
Domain
Healthcare / Biopharma / Supply Chain
Required skills
Order to Cash process management, Sales and Operations Execution (S&OE) management, inventory optimization, logistics partner management, data analysis (sell-in/sell-out), team leadership, change management, risk mitigation, process simplification, KPI definition and tracking
Preferred skills
Biopharma industry experience, upstream/downstream process knowledge, customer experience principles, cost-to-serve analysis, SAP proficiency, project management, scenario planning, negotiation
Technologies
SAP, CCM, MS Office
Responsibilities
Manage E2E order to serve processing and COMET; empower teams for daily Customer Fulfilment Support operations; optimize stock processes to minimize stockouts; streamline S&OE for D2C and forecasting; conduct logistics audits; develop contingency plans; analyze market demand data; manage VMI analytics and replenishment; lead and develop direct reports; orchestrate outsourced back-office activities
Seniority
Senior, hands-on IC with leadership responsibilities