MS Head of Customer Fulfilment Shanghai
Core
Lead the Customer Fulfilment team to manage Order to Cash processes, optimize stock levels, and ensure timely delivery of healthcare solutions to patients.
Role type
Senior leadership (Head of Customer Fulfilment)
Builds
Healthcare supply chain operations and patient delivery networks
Domain
Healthcare / Biopharma / Supply Chain
Required skills
Order to Cash process management, S&OE process management, inventory optimization, stakeholder engagement, team leadership, risk management, data analysis, lean principles, change management, negotiation
Preferred skills
Biopharma upstream/downstream processes, customer experience principles, cost-to-serve finance, SAP/CCM systems, project management, scenario planning, strategic planning
Technologies
SAP, CCM, MS Office
Responsibilities
Manage E2E order to serve processing, empower teams for daily operations, optimize stock processes, streamline S&OE, conduct logistics audits, develop contingency plans, analyze sell-in/sell-out data, manage VMI analytics, lead and coach direct reports, drive simplification plans, orchestrate outsourced back-office activity
Seniority
Senior, hands-on IC
