Digital Consumer Experience Strategy Lead
Core
Define and deliver end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to ensure seamless interaction across products and services.
Role type
Senior IC consumer experience strategy lead
Builds
Digital product ecosystems and consumer experience frameworks for biopharma
Domain
Biopharma / Digital Transformation
Deliverable
product features
Required skills
CX/UX strategy, user research synthesis, strategic planning, business acumen, digital product management, CX measurement frameworks, agile methodology, stakeholder influence, team leadership
Preferred skills
Storytelling, cultural curiosity, adaptability to change, driving organizational cultural shifts
Technologies
AI, automation tools, prototyping tools
Responsibilities
Define CX plans and principles based on research and insights; lead a team of CX Strategy employees and contractors; integrate CX strategy into digital development processes; influence product and service strategy direction across global business units and R&D.
Seniority
Senior, hands-on IC with team leadership
