Digital Experience, Senior Principal
Core
Senior Principal business transformation professional driving digital experience and platform strategy to enhance customer journeys and unlock lifetime value in the insurance/healthcare sector.
Role type
Senior Principal Business Transformation & Digital Experience Lead
Builds
End-to-end digital user experiences, acquisition, engagement, and nurturing platforms
Domain
Insurance, Healthcare, Financial Services
Deliverable
product features
Required skills
Strategic analysis, Project/Program management, Cross-functional team leadership, Data insights analysis, Regulatory compliance management, Governance and control formulation, Business continuity planning, Stakeholder management, Digital journey design, Agile delivery coordination
Preferred skills
Technical programming (Python, Java, SAS), Data analytics (SQL, Oracle, PowerBI, Tableau), Large-scale change initiative management
Technologies
Python, Java, SAS, SQL, Oracle, PowerBI, Tableau
Responsibilities
Translate business objectives into tangible digital solutions and align with platform strategy, Lead data insights analysis to understand user needs and drive journey enhancements, Manage business requirements, delivery prioritization, and digital journey excellence, Formulate governance, control, and business continuity plans for digital platforms, Co-design end-to-end digital journeys with design and analytics teams, Drive delivery management including UAT, production escalation, and service level management, Report on application and platform business performance to Exco/SteerCo
Seniority
Senior Principal, Strategy & Mentorship
