Associate Director of Respiratory Provider Experience
Core
Associate Director leading the co-creation and implementation of solutions to reduce friction and improve the end-to-end provider journey for respiratory biologics (COPD and Asthma) within the biopharma industry.
Role type
Senior IC customer experience and provider journey design lead
Builds
Provider journey maps, practice clustering frameworks, account prioritization models, and cluster-specific intervention menus
Domain
Biopharma / Respiratory Therapeutics / Customer Experience
Deliverable
product features
Required skills
Provider journey mapping, HCP marketing, commercial operations, root-cause analysis, agile pod leadership, cross-functional orchestration, data-driven insight translation, stakeholder co-creation
Preferred skills
Biologic or specialty product experience, US practice-level dynamics, CRM platforms (Veeva, Turing), MBA or master's degree, respiratory or chronic disease domain knowledge, alliance product management
Technologies
Veeva, Turing
Responsibilities
Own and maintain the end-to-end provider journey map for Dupixent Respiratory; Lead refinement of practice clustering frameworks and account prioritization models; Facilitate co-creation sessions with external stakeholders to design solutions; Serve as operational orchestrator of the Agile Pod model; Build and maintain account intelligence infrastructure integrating biologic journey metrics and field insights.
Seniority
Senior, hands-on IC with leadership responsibilities