Director, Medical Information
Core
Establish, scale, and evolve the Medical Information function to manage medical inquiries, develop scientific response content, and operate contact center/digital capabilities for healthcare professionals and patients.
Role type
Director, Medical Information (Operational Leader)
Builds
Scalable Medical Information ecosystem including contact center operations, vendor management, and digital self-service portals
Domain
Biopharmaceuticals / Neuroscience / Medical Affairs
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, operational model design, vendor management, scientific content authoring, regulatory compliance, data analytics, team leadership
Preferred skills
Experience in omnichannel MI delivery, MLR process navigation, cross-functional alignment
Technologies
Contact center systems, Medical Information portals, Enterprise reporting systems
Responsibilities
Operationalize end-to-end MI strategy and execution; Build scalable operating models with SOPs and governance; Manage contact center vendor selection, onboarding, and performance; Author and manage lifecycle of Standard Response Letters (SRLs) and scientific content; Monitor budget, resource utilization, and executional risks; Lead and develop outsourced contact center team; Ensure compliance with regulatory standards and audit readiness
Seniority
Director, hands-on operational leader
