Change Management Lead
Core
Technical authority for change management and user enablement across OneCRM US, leading strategy for adoption, training architecture, and knowledge management to support multi-brand, multi-market launches.
Role type
Manager-level Change Management Lead (CRM Enablement)
Builds
Scalable change management solutions, training frameworks, and knowledge management systems for enterprise-wide CRM adoption.
Domain
Healthcare / Biotechnology / CRM Platform Modernization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management methodologies, instructional design, adult learning principles, solution architecture for training platforms, stakeholder influence, process transformation, Veeva CRM knowledge, Agile processes
Preferred skills
Project Management Masters or MBA, experience in matrix environments
Technologies
Veeva CRM, SharePoint, OneCRM
Responsibilities
Lead strategic vision and roadmap for change management and training architecture; Design and implement scalable enablement solutions; Architect end-to-end training and knowledge management frameworks; Mentor the change management team in instructional design and technical writing; Drive capability building through train-the-trainer programs; Influence stakeholder adoption strategies and communication plans; Lead transformation of change management processes and measurement frameworks.
Seniority
Manager, hands-on IC with team leadership