Analyst - Customer Facing CRM Country Support
Core
Analyst supporting Go-to-Market Capabilities by managing Veeva CRM platforms, digital asset content, and country-specific operational tasks for Sanofi's commercial teams.
Role type
CRM Operations Analyst (Veeva)
Builds
Veeva CRM configurations, digital asset libraries, and country-specific operational workflows
Domain
Life Sciences / Pharmaceutical Commercial Operations
Deliverable
product features
Required skills
Veeva CRM administration, Veeva Align, Veeva Vault, Veeva 4MPromo Mat, data stewardship, UAT execution, digital asset management, metadata tagging, stakeholder coordination
Preferred skills
GTM solution deployment, change management, cross-functional collaboration
Technologies
Veeva CRM, Veeva Align, Veeva Vault, Veeva 4MPromo Mat, OneCRM, OneCI, SharePoint
Responsibilities
Create and maintain surveys, coaching forms, and dynamic attributes in CRM; Set up and maintain Global Core Ratings and load templates into OneCRM; Manage troubleshooting for country-specific needs; Deploy and manage standard and new modules for country readiness; Execute country-specific test scripts for UAT; Manage receipt, approval, and QC of digital assets and content; Provide training sessions on Veeva applications; Monitor usage of OneCRM and ensure data consistency
Seniority
Mid-level, hands-on IC
