Consumer Experience Strategy Lead
Core
Define and execute end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to ensure seamless interaction across products and services.
Role type
Senior IC Consumer Experience Strategy Lead
Builds
Digital product journeys and consumer experience ecosystems for a global biopharma company
Domain
Biopharma / Health Technology
Deliverable
product features
Required skills
Strategic planning, user research synthesis, business acumen, digital product management, CX measurement frameworks, stakeholder influence, change management
Preferred skills
Pharma/health technology familiarity, international experience, cultural sensitivity
Technologies
Agile methodologies, digital product frameworks
Responsibilities
Define CX strategy and principles based on research and insights; ensure strategy meets milestones and mitigates risk; lead a team of CX Strategy employees and contractors; mentor the team on industry changes; influence product and service strategy direction across the business.
Seniority
Senior, hands-on IC with team leadership
