Customer Operations Specialist (100% Remote)
Core
Provides technical pricing support, contract consistency, and customer master database maintenance for local, regional, and national customer concepts.
Role type
Customer Operations Specialist (Pricing SME)
Builds
Pricing documentation, contract linkages, and sell price calculations for foodservice customers.
Domain
Foodservice distribution / Contract administration
Deliverable
product features
Required skills
Vendor agreement administration, Pricing rules and concepts, MS Excel (filters, pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT), Database entry, Process analysis
Preferred skills
Macros, PeopleSoft/CASIS/PRISM/PRIME/MDM/Tandem/Discoverer/Invoice Search Retrieval, Continuous improvement
Technologies
MS Office, PeopleSoft, CASIS, PRISM, PRIME, MDM, Tandem, Discoverer, Invoice Search Retrieval
Responsibilities
Resolve multifaceted 2nd tier pricing inquiries and audits, troubleshoot price calculations, perform contract linkages, conduct in-depth analysis of pricing methodologies, calculate sell price or apply markup, support team Lead with cross-functional ad hoc projects
Seniority
Individual Contributor, 1+ years experience
