Patient Relations Spec II
Core
Facilitate communication and resolution between patients/families and hospital staff, manage complaints, and ensure compliance with patient rights.
Role type
Senior Patient Relations Specialist
Builds
Administrative support systems for patient relations and complaint resolution
Domain
Healthcare / Patient Experience
Deliverable
client delivery
Required skills
Conflict resolution, Complaint management, Patient advocacy, Regulatory compliance, Case investigation, Data analysis, Stakeholder management, Documentation
Responsibilities
Mediate conflicts between patients and staff, conduct hospital rounds to observe patient interactions, research medical records for complaints, maintain compliance with patient rights codes, document and analyze feedback, manage loss of patient belongings cases.
Seniority
Mid-level, hands-on IC