Patient Relations Liaison
Core
Support the Operations Manager of Patient Relations with strategic growth, community outreach, and marketing initiatives to enhance patient satisfaction and organizational visibility.
Role type
Patient Relations Liaison (Operations Support)
Builds
Patient engagement programs, community outreach events, and reputation management activities.
Domain
Healthcare operations and patient experience
Deliverable
product features
Required skills
patient relations, healthcare operations, customer service, conflict resolution, HIPAA compliance, regulatory audit support, Microsoft Office proficiency
Preferred skills
patient satisfaction metrics knowledge, managed care environment experience, bilingual skills
Responsibilities
Represent the organization at community outreach events and health fairs; assist with planning and coordinating marketing activities; monitor online patient feedback and reviews; support patient communication campaigns and educational initiatives; assist with regulatory audits and documentation reviews for patient grievances; collaborate with clinic operations teams to improve patient access and communication.
Seniority
Individual Contributor, 2+ years experience
