Customer Relations Officer
Core
Supporting the Complaints Manager to deliver fair customer outcomes by conducting prompt complaint investigations and providing efficient service.
Role type
Customer Relations Officer (Complaints)
Builds
Fair customer outcomes via complaint resolution
Domain
Insurance / Risk Management
Deliverable
client delivery
Required skills
complaint investigation, customer relations, verbal communication, written communication, attention to detail
Responsibilities
Conducting prompt complaint investigations, collaborating with colleagues, communicating with customers verbally and in writing