Pt Self-Pay Resoltn Ctr Rep II
Core
Resolves patient billing inquiries and payment issues via phone, email, and chat for self-pay accounts.
Role type
Customer service representative (billing resolution)
Builds
Patient payment plans and resolved billing accounts
Domain
Healthcare administration / Patient financial services
Deliverable
dashboards & analysis
Required skills
Insurance billing, customer service, payment plan creation, data entry, privacy compliance, troubleshooting
Responsibilities
Initiates insurance billing for self-pay accounts, researches and resolves unresolved patient billing inquiries, creates budget installment payment plans, adheres to patient services policies and privacy procedures, identifies patterns impacting customer satisfaction.