Outpatient Access Rep III
Core
Coordinates outpatient access activities, acts as a resource for clinic staff, and ensures accurate, efficient, and customer-friendly operations in a radiation oncology clinic setting.
Role type
Senior administrative coordinator (outpatient access)
Builds
Clinic operational workflows and staff training programs
Domain
Healthcare administration / Radiation Oncology
Deliverable
dashboards & analysis
Required skills
Medical terminology, operational coordination, staff training, workflow design, prior authorizations, referral coordination, customer service, performance evaluation support, schedule management, data reconciliation
Preferred skills
Customer relations
Technologies
eRecord, enterprise metrics dashboards
Responsibilities
Coordinates activities of Outpatient Access employees; monitors and ensures functions are completed accurately and efficiently; coordinates staff training activities; assists clinic leadership with operational support including personnel matters and performance evaluations; serves as front office eRecord superuser and workflow expert; reviews dashboards for staff compliance to enterprise metrics; handles complaints and initiates service recovery; maintains clinic schedules and reviews management reports to improve patient flow.
Seniority
Mid-level, hands-on IC