Outpatient Access Representative - Float, Per Diem (Canandaigua)
Core
Front-line administrative support for outpatient patient access, registration, scheduling, and revenue cycle processing.
Role type
Outpatient Access Representative (Per Diem/Float)
Builds
Patient registration records, appointment schedules, and billable service accounts.
Domain
Healthcare Administration / Ambulatory Care
Required skills
Patient identification verification, appointment scheduling, data entry into EMR, charge reconciliation, HIPAA compliance, customer service, vital signs collection (with verification), phone call management
Preferred skills
Medical terminology, word processing, database entry, service recovery concepts
Technologies
Electronic Medical Record (EMR), Patient Access and Revenue Cycle Systems
Responsibilities
Greet patients and verify identity using two identifiers; schedule new and return visits; collect demographic and financial information; manage incoming clinic calls; edit registration errors and complete charge reconciliation; escort patients and collect basic vitals (with clinical verification); ensure waiting room cleanliness and update patients on wait times.
Seniority
Entry-level to Junior, Per Diem/Float