Lead, Interpreter Scheduling
Core
Lead resource for the Deaf Professional Interpreter Services (DPIS) scheduling team, ensuring daily coverage of interpreting needs from 7am to 9pm and managing freelance agency relationships.
Role type
Senior operations lead for interpreter scheduling
Builds
Daily interpreting and captioning coverage for the University of Rochester community
Domain
Healthcare administration / Deaf services
Required skills
Team leadership, scheduling operations, personnel administration, quality assurance, stakeholder management, system maintenance, report compilation
Preferred skills
Medical terminology, surgical scheduling software, electronic medical records, customer relations, Microsoft Office Suite, Deaf culture knowledge, American Sign Language (ASL)
Responsibilities
Assign interpreters based on priorities and availability; supervise DPIS schedulers, text line, and email inbox; maintain scheduling system (Usked) and daily reports; coordinate with freelance agencies; manage staff training, performance evaluations, and recruitment; monitor customer satisfaction and service quality; oversee float/on-call systems; handle escalated complaints; develop annual strategic plans.
Seniority
Senior, hands-on IC with team leadership