Call Center Representative
Core
Provides communication support services including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to patients of the University of Rochester Medical Center.
Role type
Call Center Representative (Healthcare)
Builds
Patient access targets and organizational goals for UR Medicine
Domain
Healthcare / Medical Administration
Deliverable
dashboards & analysis
Required skills
Phone communication, Email communication, Patient registration, Appointment scheduling, Billing inquiry handling, Complaint resolution, Technical support, Electronic Medical Record navigation, Protocol adherence, System troubleshooting
Preferred skills
None stated
Technologies
Electronic Medical Record systems, Business systems
Responsibilities
Answer large volume of inbound inquiries by phone, email, and other electronic interfaces; Schedule patient appointments and manage wait/recall lists; Resolve patient access issues and billing inquiries; Handle patient/customer complaints; Provide basic technical support; Perform outbound communications for routine appointments and event updates; Monitor appointment schedules and systems to ensure efficiency.