Patient Service Representative (PSR) - PHP IOP Behavioral Health
Core
Registers patients, creates initial electronic health records, verifies insurance and demographics, and manages billing/financial responsibilities in a Partial Hospitalization Program.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, accurate medical records, and timely payment processing
Domain
Healthcare / Behavioral Health
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Patient registration, electronic health record management, insurance verification, HIPAA compliance, financial responsibility collection, appointment scheduling, customer service, data entry, emergency response coordination
Preferred skills
Behavioral health administration experience, EPIC EHR proficiency, patient liability estimation tools
Technologies
EPIC, Microsoft Office, internet browser, phone technology
Responsibilities
Create initial electronic health records and prevent duplicates; check in and register patients with demographic and insurance data; collect co-pays and discuss financial obligations; ensure compliance with HIPAA, EMTALA, and Medicare regulations; schedule appointments and coordinate cancellations or reschedules; greet patients and visitors while providing assistance with transportation or interpreter services; monitor electronic health record work queues.
Seniority
Entry-level, individual contributor