Patient Access Specialist
Core
Front-desk specialist managing patient registration, scheduling, insurance verification, and financial coordination for healthcare encounters.
Role type
Patient Access Specialist (IC)
Builds
Patient appointment schedules and verified insurance eligibility for Northwestern Medicine departments
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient registration, insurance eligibility verification, appointment scheduling, financial account management, HIPAA compliance, data entry, service recovery
Preferred skills
Healthcare finance, healthcare insurance, patient scheduling, registration
Technologies
Epic, NDAS, ASF
Responsibilities
Collect and verify patient demographic information, schedule appointments, verify insurance eligibility and benefits, estimate out-of-pocket costs, maintain patient confidentiality, resolve scheduling conflicts, provide training to new staff
Seniority
Mid-level, hands-on IC